Returns & Refund Policy

Last Updated: August 6, 2026

At Nippotech, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Products may be returned only if:

• The item arrives damaged or defective.
• You receive the wrong product.
• The product has a verified hardware issue covered by our warranty.

2. Return Request Period

Customers must contact us within 24 hours of receiving the product to request a return or replacement.

3. Non-Returnable Items

Returns will not be accepted if:

• The product is damaged due to misuse, accidents, liquid damage, or unauthorized repairs.
• The customer changes their mind after delivery.
• Software issues, compatibility issues, or user configuration problems are involved.
• Minor cosmetic imperfections already described on the product page.

4. Refund Policy

Refunds are issued only when:

• A replacement is unavailable.
• The returned product passes our inspection and qualifies under this policy.

Approved refunds will be processed using the original payment method within 5–10 business days.

5. Return Shipping

• If the return is due to our mistake or a defective product, Nippotech will cover the return shipping cost.
• If the return is requested for any other approved reason, the customer is responsible for the shipping cost.

6. Inspection Process

All returned products are inspected before a replacement or refund is approved. Returns that do not meet our policy may be rejected.

7. Contact Us

For return or refund requests, please contact our customer support via Email, WhatsApp or Facebook with your order number and a description of the issue.